Didn't receive what you wanted? We'll make it right. We want your experience with Card-Online to be pleasant and productive. Below is the fine print. Please read carefully.

How to return a product?

In order to receive a refund or to process an exchange, we must receive the products back in a resalable condition. If a product is sent to us and  has become damaged during shipping, the customer is responsible for the loss or damage of the product. Re-pack the item the way it was sent out. Make sure you keep the tracking information for your return shipment, we need this to track the shipment if it does not show up.

Shortage or wrong item

If we made a mistake and sent you the wrong item, we will send you the right item and arrange to have the wrong one returned to us at our cost. Please call 305.260.6743 for us to make it right.

Exchanges

Exchange items will be shipped once the original item has been received and inspected. For immediate exchanges, you can purchase the new item and have it sent, and then we will credit your account when the original item is received. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be assessed before a new item is sent. Card-Online is not responsible for damage during shipping. Please review the repacking guidelines above.

Shipping Cost

Shipping costs are nonrefundable. Shipping is part of the transaction and not the product. Only a product can be returned, so only the product price is refunded. If the product is defective or damaged, we will pay the return freight and send you a new product. If a product is exchanged or returned for a refund, then the customer is responsible for the shipping, including any damage incurred on the way to us. All shipments will be made via UPS Ground. Customers will be responsible for upgrades to UPS Next Day Air, 2nd Day Air or 3 Day Select.

Notify us immediately

Please call and notify us of returns within 15 business days of receipt of product. You will have 15 days from receipt to return the product. After 15 business days, we will apply a 20% restocking fee. We inspect all returned items and determine what it will cost to make them resalable. Any damage will be deducted from the refund. Please repackage the product carefully as we must receive it in good condition to issue credit. Please review the repacking guidelines above.

Get an RMA number

If you need to send us a return or exchange, please call and get an RMA number first. This number allows us to recognize your return when it comes in and expedite your refund or exchange. Call 305-260-6743 to ask for the RMA number.

Custom orders

No refunds on Custom Orders. All custom orders will need to be pre-paid at the point of ordering.